We feel pretty confident that you’ll not only love your Indischen_AU purchase, but that you’ll wear it immediately, and model it in the mirror. But … just in case you don’t absolutely LOVE your sparkle, you can send it back to us within 10 days from the shipping date, and we’ll be happy to arrange an exchange or refund.
The product must be shipped back with a tracking number and fully insured. Our return shipping address is within Australia. If the parcel isn’t sent with a tracking number and is lost / uninsured, we obviously cannot refund the purchase.
Once you receive a return authorization number (RAN), you’ll need to return the less than loved item in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included).
We trust you, but will still need to inspect the item upon receipt — just to make sure — before we issue a refund or exchange. Of course if the item has been resized, altered or damaged, or obviously used, we won’t be able to offer you that refund or exchange and will have to return it to you (at your expense).
We must receive your returned item(s) within 10 days of the original shipping date. If we receive your item after 10 days of the date of shipping, we may refuse the return and ship it back to you at your expense.
Also, any ‘Free Gifts’ we may have sent you with your purchase – we’ll need those back too — if you’d like a refund for your item. If the product is shipped to us without the Free Gift, then we won’t be able to issue you a refund.
Now let’s say you received a damaged item, an item you didn’t order or the wrong item, we’ll a. first apologise profusely and then b. exchange it free of charge, or refund the full cost of the merchandise and shipping charges. Of course we will pay for your return postage cost! Again, not that we don’t trust you, but we’ll need to inspect the item upon receipt. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found to not be defective, shipping fees will apply and/or a partial refund may be issued.
For all orders over $1,000, Indischen.com.au will cover the cost of your shipping back to us, even if the product simply isn’t to your preference.
We have a great refund and exchange policy. However, some things we just can’t take back:
Items which have been abused, modified or worn.
The item was purchased outside of our 10 day return period.
Special orders made to customer specifications.
Products modified as per customer requests.
Any products that have been engraved for a customer.
Any items that are stated to be not eligible for returns or exchanges.
HOW TO RETURN AN ITEM
Contact to our customer contact page https://www.indischen.com.au/contact to obtain a return authorization number (RAN) and write it on your return slip.
- -We can’t accept any returned merchandise without a RAN number, so be sure to get one and mark it down. For exchanges and refunds, the parcel must be returned to us with a tracking number and completely insured.
- -Please read the information on the back of your original shipping document and enclose it with your purchase in the original packaging. Re-pack your product with RAN number, original shipping document, original packaging and – of course – the product you want returned or exchanged. If you don’t have your original shipping document, please print and complete the return purchase form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper. We really need this information to process your return so don’t forget to include it.
- -Send your package to our return facility.
If you receive a damaged product:
You must report damaged products within 2 days upon receiving them. Send us an email along with a picture and explanation. We will guide you through the return process.
Australia Customers: What You Need to Know
We inspect all returned items when they arrive. Refunds will be in the original form of payment. Your refund should arrive within three weeks (usually sooner), after the carrier issues your tracking number. Refunds on purchases made with a credit card will only be credited to the same card. Unless applicable, delivery charges are not refunded. If you return a partial order, we will refund you for the returned items only. Refunds will be applied to any unpaid balances first. For exchanges and returns, if the product is not found to be defective, shipping fees may apply and/or a partial refund may be issued.